Refund Policy

Thank you for choosing Vertim Coders, LLC and our digital products:

• NCPC (Neon Channel Products Customizer)

• ASO (All Signs Customizer)

We stand by our products 100% and strive to provide high-quality solutions and support. This Refund Policy outlines the conditions and procedures for requesting a refund. By purchasing and using our products, you agree to the terms set forth below.

Refund Eligibility

Refund requests must be submitted within 7 days of the initial purchase. Refunds are not automatic and are subject to the following conditions:

1. Non-Functioning Product

   • If the product does not perform as intended, you may request a refund.

   • Before a refund can be considered, our development team must be given the opportunity to investigate and attempt to resolve the issue.

   • A refund will only be issued if our team confirms the issue cannot be resolved.

2. Voluntary Cessation of Use

   • Refunds will not be granted if you decide you no longer wish to use the plugin, or if you only needed it temporarily.

3. Non Cooperation

   • Refunds will not be granted if you report an issue but refuse to cooperate with our team in troubleshooting and resolution.

4. Requested Features

   • Refunds will not be granted if you request a feature that is not included in the current version of the software.

   • Our refund policy does not cover future feature requests.

5. Misunderstood Functionality

   • Refunds will not be granted if you misunderstood the scope of the plugin/app’s features.

6. Incompatible Environment

   • Refunds will not be granted if your environment (e.g., PHP, WordPress, Shopify, or plugin versions) does not meet the stated requirements.

   • Please verify compatibility before purchasing.

7. Prior Refunds

   • Refunds will not be granted if you have already received a refund from us in the past and then purchased again.

   • This is to prevent repeated free access to updated software.

8. Subscription Renewals

   • Refunds will not be granted for any subscription renewals.

   • Renewal reminders are sent via email 3 days before and 1 day before the charge.

9. Suitability of the Product

   • Refunds will not be granted if you later determine the product does not suit your specific needs.

   • It is your responsibility to evaluate suitability before purchasing.

Refund Process

To request a refund:

1. Submit a Request

   • Contact our support team within 7 days of purchase.

   • Provide a detailed explanation of the issue, along with any relevant screenshots or supporting information.

2. Assessment & Troubleshooting

   • Our team will review your request and may ask for additional information or temporary access to assist in resolving the problem.

3. Approval

   • If our developers confirm the product is non functional and cannot be fixed, a refund will be processed.

   • Refunds are issued to the original payment method unless otherwise agreed.

Modifications

We reserve the right to update or modify this Refund Policy at any time, without prior notice. Changes will take effect immediately upon posting. It is your responsibility to review this policy periodically. Continued use of our products after any changes constitutes acceptance of the revised terms.